How do I solve a payment problem?

Here's how you can address some common payment issues:

Issue: On the initial payment screen, I selected “Add Credit Card” and nothing happened or I got a Google Chrome sad face (or your browser equivalent).

• Cause: Your firewall is blocking the Blackthorn payment terminal.
• Solution: Unblock (whitelist) payments.blackthorn.io. Recommended, but not required: whitelist ct.gov.

Issue: On the initial payment screen, I selected “Add Credit Card” and the "processing" icon just spins.

• Cause: This could be a firewall issue but might also be a cookie problem.
• Solution 1: Open an incognito browser window.If this works, delete your browser cookies from your regular browser.
• Solution 2: If that doesn’t work, see #1 above.

Issue: I can't add a payment method on the “Add payment” screen.

• Cause: Your browser resolution is blocking the “Add payment” button from displaying at the bottom of the page.
• Solution: Reduce your browser zoom setting to 90% (Ctrl key and "-" or the equivalent).

Issue: I get a "shipping error" notification when adding a payment method.

• Cause: You’ve already added the maximum 10 credit cards to Blackthorn Terminal.
• Short-term solution: Use one of your 10 cards already added to the terminal.