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How do I solve a payment problem?
Here's how you can address some common payment issues:
Issue: On the initial payment screen, I selected “Add Credit Card” and nothing happened or I got a Google Chrome sad face (or your browser equivalent).
- Cause: Your firewall is blocking the Blackthorn payment terminal.
- Solution: Unblock (whitelist) payments.blackthorn.io. Recommended, but not required: whitelist ct.gov.
Issue: On the initial payment screen, I selected “Add Credit Card” and the "processing" icon just spins.
- Cause: This could be a firewall issue but might also be a cookie problem.
- Solution 1: Open an incognito browser window.If this works, delete your browser cookies from your regular browser.
- Solution 2: If that doesn’t work, see #1 above.
Issue: I can't add a payment method on the “Add payment” screen.
- Cause: Your browser resolution is blocking the “Add payment” button from displaying at the bottom of the page.
- Solution: Reduce your browser zoom setting to 90% (Ctrl key and "-" or the equivalent).
Issue: I get a "shipping error" notification when adding a payment method.
- Cause: You’ve already added the maximum 10 credit cards to Blackthorn Terminal.
- Short-term solution: Use one of your 10 cards already added to the terminal.